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Privacy Policy

Last Updated: March 2026

1. What Information is Collected

We collect personal information that you voluntarily provide to us when you use our services, fill out our "Request Service" forms, or contact us directly. This includes:
  • Personal Identification Information: Name, phone number, email address, and home/service address.
  • Service Information: Details regarding your HVAC system, repair history, and appointment requests.
  • Information Collected Automatically: We collect standard technical data, such as your IP address, browser type, and device information, automatically when you visit our website.

2. How User Data is Used

We use the information we collect to operate our business and provide you with quality HVAC services. Specifically, your data is used to:
  • Schedule and confirm HVAC appointments.
  • Dispatch service technicians to your location.
  • Send you necessary updates regarding repairs, installations, or billing.
  • Communicate with you via SMS/text message (only if you have provided explicit consent to opt-in).
  • Improve our website functionality and customer service experience.

3. SMS Opt-In Details & Opt-Out Instructions

By providing your phone number and checking the consent box on our web forms, you explicitly consent to receive text messages from BCool Air Conditioning and Heating regarding your service requests and account updates. Message frequency varies. Message and data rates may apply.
  • To Opt-Out: You can unsubscribe at any time by replying STOP, END, CANCEL, UNSUBSCRIBE, or QUIT.
  • For Help: Reply HELP for customer support, or contact us at hello@bcoolairconditioning.com.

4. Mobile Information Sharing Statement (Strict No-Sharing Policy)

We respect your privacy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We do not sell or rent your personal information to anyone.

5. Cookie & Tracking Practices

Our website uses cookies and similar tracking technologies to enhance your browsing experience.
  • How we use them: We use cookies to remember your preferences, analyze site traffic, and understand how users interact with our website so we can make improvements.
  • Managing Cookies: You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some parts of our website may not function properly.

6. Data Security and Handling

We implement a variety of industry-standard security measures to maintain the safety of your personal information. Your data is stored on secured networks and is only accessible by a limited number of authorized personnel who have special access rights and are required to keep the information confidential. We retain your data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

7. User Rights

You have specific rights regarding your personal data. At any time, you have the right to:
  • Access the personal information we hold about you.
  • Request correction of any inaccurate or incomplete data.
  • Request deletion of your personal data from our systems.
  • Withdraw consent for specific communications (such as SMS), without affecting the lawfulness of processing based on consent before its withdrawal.
To exercise any of these rights, please contact us using the information below.

8. Contact Us

If you have questions about this policy, or wish to exercise your data rights, please contact us at: